Online store case study

In this section, we’ll be sharing our own experiences as we set up, launch and run the three-brains online shop. We work with businesses setting up their own online shops, and want to share learnings and tips to create an online store case study. 

Online store case study

We have set up and run most of the business models we’ve outlined in this section on online selling. From working in a manufacturing business selling online through traditional retailers, to working with Amazon.

We’ve also set up a whole direct to consumer operation from scratch.

Along the way we’ve learned some interesting but also sometimes painful lessons about how e-commerce work. 

We do believe in continued learning and putting our money where our mouth is. So, in this section, we share some learnings and lessons from our current online store 

Game player - Red Controller - Women's Fitted T-shirt - Redbubble

Phase 1 – Plan, develop and quick launch

When we set out to launch an online store, we recognised that out our first three tasks were to develop a product to sell, somewhere to sell it, and a way of managing payment and delivery. You can read more detail on how to do this in our article on setting up an online store. 

Shop

We started with T-Shirts through Print on Demand suppliers. Specifically, we started with Spreadshirt and only slightly later added in Redbubble

This channel has relatively low barriers to entry, and is fairly quick to set up. There’s also no need to invest in stock. This is a good thing. But of course, when there are low barriers to entry, anyone can join in. That means it is a very competitive space. 

It’s also very easy to set up the basic level of shop. All you are doing is plugging in your designs and brand assets to a back-end system that’s already set up. The print on demand company handles all the payment and delivery.

You can read our blog post from when we launched our first Spreadshirt storefront in December 2019 to get some of our thinking at the time of launch. 

This online store case study update : December 2019

Phase 2 – Product Development and design

There are millions of T-shirt designs available online. And it takes some time to experiment with designs and see what works on a T-shirt and what doesn’t. 

We wanted to share some of our initial T-Shirt designs that we won’t be selling. Frankly we didn’t think they were good enough to sell. 

 

OK Boomer

Challenges with these early designs

The ideas were OK. But the designs clearly needed more work. 

One related to cats (who doesn’t love cats online?). And one related to the “OK Boomer” meme which was popular at the time. 

Though cats are obviously insanely popular online, this also means that is an insanely competitive area.

We also felt we would struggle to link cats to our brand identity, unless we could somehow make it clever. While we did then test one or two clever cat designs, they did not attract a lot of attention. And we also don’t think these new designs were strong enough to be strong sellers.  

As for OK Boomer, yes was very topical at the time. There’s something to be said for being “on trend” in design. But, that phrase is rarely heard these days, and we don’t think the brand was well enough established at the time for it to work. And similar to cats, there was no real link back to the the Three-brains brand identity

This online store case study update : December 2019

Woman's Cat Who Me T-Shirt

Phase 3 – Market research / Test advertising on Facebook

When we launched the shop in December 2019, we did some secondary research to look for potential target audiences and their needs. We used some light Facebook post test ads to see what type of response we might get to certain concepts. 

So in this example, we created a design based on introverts. The design idea was around how they might enjoy Christmas Day. We created a similar design for extroverts.

We also created a couple of simpler designs, using the same icons, but blow out so that they were one icon on the shirt rather than 16 icons. 

You can see we were also easily able to mock up the design with a model wearing the design on a T-shirt via Spreadshirt. 

Facebook post - introverts

Initial learnings post launch

Check out our blog article on some of our initial T-shirt learnings back when we were putting our plans together. 

We realised pretty quickly, we needed to be clearer on the target audience and the operational side of the offer. 

Both Spreadshirt and Redbubble print and deliver from the US, which suits customers there, but creates costs and longer delivery times for consumers overseas. 

We knew the insight was quite “loose” and needed to do some more market research to understand what would work. 

We also started to learn more about what types of designs work well on T-shirts and which don’t. This one for example, the design elements are small and difficult to read. Bolder designs tend to work better. 

This online store case study update : January 2020

Christmas Day Introvert T-Shirt

Phase 4 – Refine the marketing

We decided to move on from Introverts and Extrovert as a target audience, and look for something new. 

Our next test was focussed on Gin drinkers and used the play on words of Gin and Incredible to make the Gincredible design. 

While this still didn’t really drive a lot of sales, we did start to pick up some more followers on Instagram because of the link to Gin. 

We also though the design on this shirt was much closer to being sellable quality.

We posted some of our thoughts at the time on T-shirt designs in this blog article

This online store case study update : February 2020

Example of facebook instagram post for three brains online store

Phase 5 – Continue to improve the experience and designs

With the onset of the Corona pandemic, we put some of our plans for the shop on the back-burner and concentrated on the other part of our business. 

However, we have come back to the designs, and think they get stronger and closer to ideal each iteration we go through.

We’ve also set up the Woo Commerce front end of the shop so that consumers don’t go straight to the Print on Demand site. 

We gathered a lot of learnings in this process, so watch this space for future updates. 

This online store case study update : June 2020

Australian invention Facebook Post

Three-brains and e-Commerce

We have worked on many e-Commerce projects and have good experience across strategy, working with retailers and building D2C stores. We know how to connect these expertise areas back into driving your brand marketing and growing your sales. 

If you want to know more about how we can support your e-Commerce to grow your business  through our coaching and consulting services, click the button below to send us a message.

We can coach you to reach the top of your competitive game.

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